Blackout schedule info message
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ā04-04-2024 08:03 AM
I want to create a message when a user tries to schedule a change during a blackout date. Will i need to create a blackout schedule first then a Ui policy? how can i achieve this?
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ā04-04-2024 08:52 AM
Hi @DevtoSME
Greetings!!
OOTB, if a change has conflict, the conflict status turn in conflict and then use can go to conflict tab and see the other changes / BW / MW.
If it not work for you, then you need to compare the plan dates with schedule date which is not a good choice, reason begin the plan dates store HH: MM: SS as well, and compare with dates only can be a big customization.
and message also appear on top.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā04-04-2024 09:12 AM
Hi im not seeing the message at the top in your screenshot. i have a ticket that wants a message to be displayed. is this an OOTB feature? Also
for this statement "when you need to compare the plan dates with schedule date which is not a good choice, reason begin the plan dates store HH: MM: SS as well, and compare with dates only can be a big customization. " what would be the customization. I'm trying to make a blackout date and change request collide so i can see the conflict status issue but I'm not able to se an error. is this achieved by a schedule entry?
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ā04-04-2024 09:17 AM
Hi @DevtoSME
Update screenshot:
what would be the customization.
Atul: I will not 100% it is customization but yes, it will increase technical debt.
I'm trying to make a blackout date and change request collide so i can see the conflict status issue but I'm not able to se an error. is this achieved by a schedule entry?
Atul: To do , we need compare the plan dates with Schedule entries one by One. and then it will show message. We can do , but I will recommend go OOTB as per screenshot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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