Blank email notification is sent to the user

[Bhavana Ramesh1]

Hello,

One of our customer received the blank email without any content just with the Reference number like below, when i checked the email 

also the email body is empty like below.

The email is triggered with empty content and the condition for the notification is met ( The notification is to send the email for the caller of the ticket). Please help me.

Thanks and Regards,

Bhavana

[Rishabh Dev Kha]

were you able to solve this?

[komal44]

what  was the issue