Blank page shown after clicking Save button.

[rahul30]

Hi ,

We are on Eureka patch 10. I tried to save the problem ticket by right clicking on the header bar and using Save context menu action. After that a blank page appeared instead of redirecting me to that ticket.This is the one of the scenario.

Same thing is occurring for other tickets too. User are reporting blank page issues frequently.

Do anyone know what can be the reason ?

Thanks ,

Rahul

[Uncle Rob]

Take a look at your UI Actions named "Save" and see if they were updated by anyone other than the ServiceNow accounts they were created by.

[rahul30]

Hi rfedoruk,

It is not updated   by anyone.   It is not that after all the save action blank page appears.

UI action script contains below code:

action.setRedirectURL(current);

current.update();

Thanks,

Rahul

[Anurag Tripathi]

Hi Rahul,

Add this line to the UI action script if not already.(oob version should have it)

action.setRedirectURL(current);

[rahul30]

Hi Anurag,

As you said it contains the action.setRedirectUL(current) code in script.

Thanks ,

Rahul.