I’m excited to share CivicHub, the application I built for the #BuildWithBuildAgent challenge — a simplified Smart City service platform that allows citizens to interact with their local administration through a clean, modern digital experience.
This app was built almost entirely through natural-language prompts using ServiceNow’s Build Agent. The process felt intuitive, iterative, and incredibly fast.
🌟 What I Built with Build Agent
✅ Citizen Experience Portal
The portal acts as a digital front door for city services, featuring:
A vibrant Smart City hero banner
A set of Quick Action cards:
Report Issue
Request Service
View Outages
Volunteer
City Announcements
Safety Alerts
Responsive layout with smooth visual transitions and clear iconography
A right-side City Announcements panel with priority labels and timestamps
The UI was generated, adjusted, and refined completely through conversational prompts.
🧱 Core Functional Components
🎫 Service Requests
“Report Issue” and “Request Service” actions create entries directly in the Incident table
Incidents follow the standard lifecycle automatically (assignment, SLA timers, notifications, etc.)
🗂️ Custom Data Tables
Build Agent generated supporting tables with forms, lists, and sample records:
City Announcements
Outages
Volunteer Opportunities
Safety Alerts
Each includes fields, categories, and visual statuses designed through prompts.
👥 Roles
This allowed me to test two perspectives during the demo recording.
⚙️ Automations & Logic
Without creating custom flows, Build Agent configured:
Mapped form inputs → Incident fields
Category-based routing
Auto-creation of sample records
Page navigation and widget linking
Form-to-portal action wiring
The simplicity of using OOTB processes helped keep everything lightweight, clean, and reliable.
🎨 UI + Styling
Some of the visual elements Build Agent generated based on prompts:
Gradient header with Smart City color palette
Rounded, shadowed action cards
Consistent spacing and typography
Color tags for announcement severity
Right-hand informational panel
Every change was achieved via conversational styling adjustments.
🎬 Demo Video
Demo video here on LinkedIn : CivicHub Demo Video
✨ Reflection
This challenge truly highlighted how natural it feels to build applications through conversation. Build Agent interpreted intent, generated structure, wired logic, corrected layouts, and helped refine the UI without writing traditional code.
It was a creatively empowering experience — and I encourage everyone to try building something and share the journey.
#BuildWithBuildAgent #SmartCity #CivicHub #ServiceNow #AIBuilder #DigitalGovernment #AppInnovation
