BR updating state twice
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06-23-2025 07:03 PM
Hi All,
We have a before update BR where, if the state is in awaiting user and if changes made by requested by /for , state should be updated to WIP automatically.
But this is posting the state journal twice in activity which is affecting some reports.
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06-23-2025 07:55 PM
your business rule is just changing the state and not adding journal entry
There seems to be another business rule which runs on update which is adding this
what debugging did you do?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-23-2025 11:09 PM
Hi @Ankur Bawiskar I can see its happening only for the awaiting user to WIP state as the BR is running on top of it, I dont see any other BR related to this.
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06-23-2025 11:14 PM
then some other business rule is definitely doing or some flow is doing
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-23-2025 11:19 PM
I have added current.setworkFlow(false) inside the BR and state was changed but no mention on activity log even for once. Could you please help me where to actually check the workflow thats running on task related to state changes