Brand new PDI giving "403: You do not have permissions to access this page."

[JeffA_55]

I setup a new instance and activated the following:

Operational Intelligence
ITSM Roles
Glide Virtual Agent
Customer Service Virtual Agent Conversations

After activating the Virtual Agent Conversations I received:
"403: You do not have permissions to access this page." as an admin  and when I changed the role to App Engine Studio Creator I get an error that "You need a valid App Engine Studio license to continue working."

I'm not sure what I did.  Any thoughts?

[Prasanna_Patil]

Hi Jeffa

Looks like its because of role issue. Could you please try adding canvas_user role once and try

Please accept the solution if you find its worked

[Dr Atul G- LNG · Accepted solution]

Hi @JeffA_55 

Try to repair the plugin of Virtual agent once and try. Logout and login.

[JeffA_55]

Thanks All,

I think the plug-in activation was messed up somehow.  I didn't have any development work done in the instance so I reset it and added the plugins back.  It seems to be working now but I might have been able to get away with a repair.

[Dr Atul G- LNG]

Great... @JeffA_55 

Keep us posted and if work, please accept answer as solution and close the thread.