Broadcast a message to all the users

[anchalag]

Hi All,

I have a requirement related to Broadcast message functionality. We need to broadcast a message to the users of the entire organization. The broadcast message functionality is working fine for the users having any role. 

But, it is not working for the users without role. Is it possible that the broadcast message can be visible to all the users with/ without role?

Kindly provide possible options to do it.

Thanks,

Shivangi

[Allen Andreas]

Hi,

Please check out this link: https://community.servicenow.com/community?id=community_question&sys_id=64cfcb65dbdcdbc01dcaf3231f96...

But in a short form; it appears there is a sys_broadcast_message table. I would check on any ACLs for it and adjust the role/remove it or set it up to just allow read from it.

[cdc]

Hi Allen,

Thanks for your response.

The issue is that message will only be seen by those who have atleast one role. But we have users who do not have any role.

So, this functionality is not working for such users. Can you provide solution to make such users also view the message?

[Rameswhar Nalaw]

Hi Allen,

I checked but not found any ACL or something which restrict displaying the message to external users(snc_external).

My requirement is that the broadcast message should display to all users or users (who has snc_external role)

[Allen Andreas]

Hi,

The broadcast message above was an old way of communicating with standard UI users. For snc_external, I would imagine that they're portal users?

If so, you'd want to use the Service Portal > Announcements feature which you can limit by role, etc. as to who sees that message at the top of their screen.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/annou...

Please mark reply as Helpful, if applicable. Thanks!