Customize message omit for attachment size exceed the property

[sieusaopolo15]

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are asking my dev team if we can adjust it. Is this even possible for us to do

[Ankur Bawiskar · Accepted solution]

@sieusaopolo15 

I will recommend train your agents for this rather than updating the OOTB system property text

[Ankur Bawiskar]

@sieusaopolo15 

Hope you are doing good.

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[sieusaopolo15]

Hi Ankur,

Thanks for replying, I think this is the best for us to train our users to get familiar with the message