Customize message omit for attachment size exceed the property

sieusaopolo15
Giga Sage

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are asking my dev team if we can adjust it. Is this even possible for us to do

 

 

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

@sieusaopolo15 

I will recommend train your agents for this rather than updating the OOTB system property text

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@sieusaopolo15 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader