Broadcast messages still a thing in Next Experience?

[GEM1]

Cant see if this is still an option.  Client likes using these in UI but we are changing them to NE soon and wanted to know how these are done. 

[Riya Verma]

Hi @GEM1 ,

Hope you are doing great.

In the  (NE) of ServiceNow, broadcast messages functionality is no longer available in NE, there is an alternative approach you can consider to achieve similar functionality.

In the Next Experience, you can use the Banner Notifications feature to provide important messages and alerts to your users. To implement banner notifications in ServiceNow's Next Experience, you can follow these steps:

1. Create a new table in the ServiceNow instance to store the banner notification messages. You can define fields like 'Title', 'Message', 'Start Date', 'End Date', and any other relevant fields based on your requirements.

2. Develop a UI component or widget to display the banner notification on the desired pages. This component should retrieve the active banner notifications from the table and render them dynamically based on the start and end dates.

3. Implement business logic to manage the lifecycle of the banner notifications, including creating, updating, and deleting them as needed. You can use ServiceNow scripting languages such as JavaScript or Glide API to perform these operations.

4. Integrate the banner notification component into the relevant pages within the NE user interface. This can be achieved by customizing the UI pages or using Service Portal if applicable.

[GEM1]

Is there an example of this somewhere?  Would love the visual for this

[ShrikanthRK]

Hey @GEM1,

I know I'm late but you will find this discussion helpful:
https://www.servicenow.com/community/csm-forum/how-to-set-banner-message-in-servicenow-instance/m-p/...