Building a ServiceNow Application for an Exam Presentation

[Fatima3]

Hello,

I'm new to ServiceNow and thinking of using the free PDI to build an application and present it during an examination day in a few months time.

My idea is to accelerate the business processes of a small management business.

I have seen a ServiceNow developer present a similar application project which answered the business needs of large real estate owners, and that motivated me to give it a try. It also made me even more aware of the possibilities with ServiceNow.

However, as I'm not yet experienced in the development side on the Platform, I've got a few questions:

Can one begin building a frontend with the Service Portal then build the backend afterwards?
Or should one focus on the backend first and then build the frontend last?
What are the SN tools to design the user interfaces (besides the Service Portal)?
Will the free PDI be enough to build and present a live demo of the application?

I completed the ServiceNow Fundamentals course (preparing for the CSA exam) but no SN development course yet, and I have no experience working on the ServiceNow Platform.

If anyone can advise on how to go about this idea, I would greatly appreciate it.

[Allen Andreas · Accepted solution]

Hello,

I'd recommend researching and consider using App Engine Studio (AES): https://www.servicenow.com/products/app-engine-studio.html - you should probably think through what you want to build first...then work in AES and then go from there. Your app wouldn't need an entire portal dedicated to it. Watch some examples of people making content with AES and all that to learn more.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hi,

If you're focused on CSA at this time, I wouldn't recommend going too deep into application development, right now. It's definitely worthwhile after you've passed the CSA exam.

For CSA, it's recommended to:

• Take the Welcome to ServiceNow Now Learning Course (free): https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=023708df1bc0119cf95e99b8bd4... 
• Take the ServiceNow Administration Fundamentals (SNAF) (paid - onDemand or Instructor Led): https://nowlearning.servicenow.com/lxp?id=search&q=servicenow%20administration%20fundamentals 
• Refer to the CSA Blueprint: https://www.servicenow.com/content/dam/servicenow/other-documents/training/servicenow-sys-admin-exam... 

I wouldn't recommend going to any third party site, such as Udemy, just based on past experiences where the content may not be covering what's on the exam and some of the test quizzes contain incorrect answers. Additionally, they aren't official ServiceNow resources so browse with caution.

Best of luck on the CSA exam!

[Allen Andreas · Accepted solution]

Hello,

I'd recommend researching and consider using App Engine Studio (AES): https://www.servicenow.com/products/app-engine-studio.html - you should probably think through what you want to build first...then work in AES and then go from there. Your app wouldn't need an entire portal dedicated to it. Watch some examples of people making content with AES and all that to learn more.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!

[Allen Andreas]

Thanks for marking my above reply as Helpful 🙂

Let me know if you have any further questions. If my reply above helped guide you Correctly, please also mark it as Accept Solution.

Thanks and take care!

[Fatima3]

Sure. I found your reply helpful 🙂

I began thinking on the requirements, and putting some down. 

I also thought of going through the New to ServiceNow path here https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow

and use it to begin building applications as well as to complete self-training for the exam. 

However, would that course also help for CSA at the same time, or does the content fall outside the exam scope?

Thanks to you.

[J_31]

@Fatima3 I recently completed by CSA certification. 
Please spend time reading the Product Doc site as well
Have more hands on in your PDI
https://docs.servicenow.com/bundle/utah-now-platform/page/administer/general/concept/now-platform-la...