Built-in Validation Script

[S M]

Hello Guys,

I would like to use the ServiceNow existing Validation Script, in order to validate the record producer field. I think the best way to use it is with Client Script but I have no idea how do I supposed to do that.
Any information about that can help a lot.

Best wishes,

Shay

[Uncle Rob]

Client script is how you do field validation in most cases.

Record Producers and Catalog Items have their own place for client scripts though.   Go to your Record Producer form, add the related list for "Catalog Client Script", and you can add a new one from there.

Assuming you know what to do once you get to the Client Script.   If not, let me know what you want to validate and I can possibly help generate it for you.

[jayakaru]

Hello robert ,

Need some help in validating this script , not sure if i can ask it here , excuse me

here is the sceneria ,

i have an RITM and sctask in it , il close the sctask and then this task is related to change

what i need is in the ritm workflow

i have an if condition to see if the change state has changed to close (3) . but iam getting it   , below is the script m using , i know there is something wrong but dnt have the expertise to figure out

function ifScript()

{

var curID10 = current.sys_id; // this is the sys_id of RITM since iam on the ritm workflow i,e catalog item workflow

var rec10 = new GlideRecord('sc_task'); // task table

rec10.addQuery('request_item', curID10 );// query request_item field with curID10(RITM number)

//hope rec10 now is having the sctask number

var rec11 = rec10.parent; //this parent field in sctask form has teh change number so thot rec10.parent will get it

var change = new GlideRecord('change_request'); // change form

change.addQuery('sys_id',rec11); looking up change with number from rec 11

change.query();

while (change.next())

{

if(change.state == 3)

gs.addInfoMessage('state is 3');

{

return 'yes';

}

gs.addInfoMessage('change is not 3');

return 'no';

}

}

I dont know where iam going wrong

can you please suggest , or is there any other to get the change state in the RITM workflow

[nishailame]

Try below-     for rec10.addQuery('request_item', curID10 );, you did not query the record.

function ifScript() {

      var curID10 = current.sys_id; // this is the sys_id of RITM since iam on the ritm workflow i,e catalog item workflow

      var rec11 = '';

      var rec10 = new GlideRecord('sc_task'); // task table

      rec10.addQuery('request_item', curID10); // query request_item field with curID10(RITM number)

    rec10.query();

      if(rec10.next()){

              //hope rec10 now is having the sctask number

                  rec11 = rec10.parent; //this parent field in sctask form has teh change number so thot rec10.parent will get it

      }

      var change = new GlideRecord('change_request'); // change form

      change.addQuery('sys_id', rec11); //looking up change with number from rec 11

      change.query();

      while (change.next()) {

              if (change.state == 3)

                      gs.addInfoMessage('state is 3'); {

                      return 'yes';

              }

              gs.addInfoMessage('change is not 3');

              return 'no';

        }

}

Thanks.

PS: Hit like, Helpful, Correct and Endorse, if it answers your question.

[jayakaru]

Hello Nisha, Thankyou for your help

No luck

its just going yes in If condition even if the state is not three

its not getting the value , there is something iam missing .     Please let me know if you find anything