We want end users to be unable to switch views in the list view of form.

chanken · ‎08-08-2017

We want to hide the enclosed image in the red frame of the attached image.

We use incident management on two teams.

We assigned different roles to each team.

We separate the view of the form used for each team.

We have an application menu for each team. And we are assigning team roles.

We now display different forms of views for each team.

However, if the end user switches the view, it overrides the view designation in the application menu.

We want to prevent this.

thanks.

antin_s · ‎08-08-2017

Please check if the below helps.

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

antin_s · ‎08-08-2017

Please check if the below helps.

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

chanken · ‎08-09-2017

Thanks your response.

I tried that. But, that is not working.

gs.log is not display in system log too.

Target table's name is u_sys_itsm_incident.

I attached business rule setteing screen.

thanks.

nayanawadhiya1 · ‎08-08-2017

This appears when users have the view_changer role.

chanken · ‎08-09-2017

Thanks your response.

I want to prevent this from only incident and problem.

thanks.