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Bulk assignment of incidents to multiple people in Agent workspace using Assign to buton

lakshmi75
Tera Contributor

Kindly suggest on below points:

Similar to "Assign to me" OOB button

1. I have to implement a "Assign to" button on agent workspace so user can select bulk incidents in list and assign it to different person. (Would that be possible?)

2. Another is to create a "Assign to assignment group" so that it will get assigned to users assignment group , But if user is part of more than 1 assignment group ,would that be possible?

 

 

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