Bulk update closed incident with different work note

[amit_kishore]

Hi All,

we have requirement where we need to Bulk update closed incident with different work note. the requirement is coming in excel with incident number and work note. so, we have to get the incident and update incident with corresponding work note in incident table. 

[Gangadhar Ravi]

I think you can use data source and transform maps to implement this.

[Sohail Khilji]

Hi @amit_kishore 

Do a dataload to sys_journal table with sys_id of record and work_note to be added. once the data is loaded to your journal table you will see the incident updated with new notes to it.

for this you need to work on excel with record id and its associated comment to add.