Business duration and duration fields are not populating in incident task table

[PraveenGoud1]

Hi,

I am trying to populate the business duration and duration field on incident task by cloning the OOTB BR mark_closed on incident table.

How ever the code seems not working.

Any inputs on how to achieve this.

Below is the code :

[Ankur Bawiskar]

I hope your BR is configured when state changes to closed

what is your BR condition?

[PraveenGoud1]

Hi,

In order to check the script functionality, I didn't used any condition on this.

[Ankur Bawiskar]

Hi,

Did you add logs in BR?

is the BR before update?

Regards
Ankur

[PraveenGoud1]

Yes. I used before update.

[Ankur Bawiskar]

Hi,

so what came in logs?

Regards
Ankur