Closed Incidents - Can't edit on form view but can edit on list view

Sandy7
Tera Expert

Hello,

We are just noticing this problem - for incidents, once they are closed, you cannot edit any fields from the form (which is how it should be). However, when you look at incidents from the list view, all users have access to edit any field on a closed incident from list view. I want to first confirm this is not out of the box and then I was hoping someone could help me fix this. 

 

Thank you!

3 REPLIES 3

Chuck Tomasi
Tera Patron

The form view is likely being set to read-only via a UI policy. These do not apply to lists.

To make lists read-only (or writable as needed), check your ACLs and set the appropriate fields with the list_edit operation.

There's also a property, but this seems a bit like a sledgehammer approach.

Docs (Rome): Configure List Editor Properties

OlaN
Giga Sage
Giga Sage

Hi,

Just checked on my PDI, and can confirm that it's not like that OOB.
Closed incidents are not editable.

So ... like Chuck said. Check your write ACLs on the Incident table.

Thank you for checking, I was just getting ready to wake up my instance !