Business rule after inbound email action

[Sndeveloper Adm]

Hi Experts, 

Looking for some suggestions on the below requirement.

Case :

I have a inbound email action which is updating the Incidents . 

Requirement is : 

When an email arrives into the record , It should notify the watch list users -- For example with Subject :*That a new email has arrived for the incident you are watching *

Basically --all watch list users should be informed about incoming email . 

How to implement this ? I need a solution design for this requirement as soon as possible. Please pour in you solutions..

thanks in advance,

Tia.

[Anantha Gowrara]

@Sndeveloper Adm Ideally inbound email action doesn't trigger any email rather it will perform some actions when some third party application make call to Service now. In order to achieve this requirement I think only option is to write BR on the specific field changes(done through inbound email action) and use specific user ID details to identify the changes made through inbound action

[Sndeveloper Adm]

@Anantha Gowrara 
yes you are right on the first part. 

I do not have any custom field ( to write something like , current.source == 'email')on the table for writing a BR on it.Should I define it ? I am not sure how to proceed with this.. Do you have idea ? 

[VernYerem]

Seems like a simple flow:

I'd add a little more to it, like checking to see if the record is active.

[Anantha Gowrara]

@Sndeveloper Adm You dont need any specific field. Say ex: using inbound action you are updating incident state and assignment group and API user name is incident_api_user then you should trigger notification with condition like" incident state changes AND Assignment group changes AND updated by is incident_api_user"