Business Rule condition not always satisfied

ramandeepgarg6
Tera Expert

Hi Friends,

I am facing a weird issue in my business rule. I have below conditions in my business rule. This business rule triggers when "í„ctive" is checked from unchecked and then saved. Business rule is not triggered when "Active" is unchecked from checked and then saved. Could you please help?

---------------------------------------------------------------------------------------------------------------------------------------------

Capture.PNG

-------------------------------------------------------------------------------------------------------------------------------------------

Capture1.PNG

Regards

Ramandeep

1 ACCEPTED SOLUTION

Anurag Tripathi
Mega Patron
Mega Patron

Only condition you need is when ACtive <Changes>



Also its probably some other business rule in the transaction that is stopping this one to run when deactivated. Id suggest change the order of the business rule and check.


-Anurag

View solution in original post

4 REPLIES 4

corina
ServiceNow Employee
ServiceNow Employee

Hello Ramandeep.



I may not understand well your question but if I do, then the answer is: the business rule is expected to trigger only when the status ia active, meaning the active box needs to me checked.


When active is unchecked it is not expected to trigger.


Anurag Tripathi
Mega Patron
Mega Patron

Only condition you need is when ACtive <Changes>



Also its probably some other business rule in the transaction that is stopping this one to run when deactivated. Id suggest change the order of the business rule and check.


-Anurag

Adding to what Anurag already said, also do check the update and insert fields.


Thanks Anurag! Changing the order worked fine.