Business Rule condition not working

[leachy23]

Happy Monday all, 

Im trying to get a business rule to trigger when a 'Resolve' UI Action is clicked on a 'parent' ticket within a scoped app, but for some reason it never triggers.

my condition is current.state.changesTo(6)

Its an after business rule (I have tried before) . 

the BR itself is 

function closeRelatedTasks(me) {
var task = new GlideRecord("x_insoa_investec_a_table_caa");
task.addQuery("parent", '=', me.sys_id);
task.query();
while (task.next()) {


gs.print("Task " + task.number + ' closed based on closure of task ' + me.number);
task.state.setValue(6);
task.close_notes.setValue("Resolved by closure of Parent");
task.update();
}


this.closeIncident(me);
}

All help is appreciated!

[Mark Roethof]

You described that the UI Action, changes the state of a parent ticket. Is that correct? The Business Rule is running on the parent ticket I assume?

Can you share the full code of the Business Rule? You only pasted a snipped I guess? Or if not: how is the function being called?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[leachy23]

Hi Mark, 

Yes a UI Action with both client and server code and the BR runs on the parent. 

Full code for both below.

UI Action 

//Client-side 'onclick' function
function moveToResolved(){
g_form.setValue ('state', 6);

//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), 'resolve_iba_case'); //MUST call the 'Action name' set in this UI Action
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if(typeof window == 'undefined')
runBusRuleCode();

//Server-side function

function runBusRuleCode(){
current.state = 6;
current.update();
// gs.addInfoMessage('You did it!');
action.setRedirectURL();
}

Business Rule

updateChildCases();
function updateChildCases() {
if (current.state.changesTo(6))
resolveRelatedCases();
else{
updateChildren('work_notes', gs.getMessage('Work note copied from Parent Case'));
}
}

function updateChildren (fieldName, msg){
var rec = newGlideRecord("x_insoa_investec_a_table_caa");
rec.addQuery("parent", current.sys_id);
rec.addQuery("state", "!=", 6);
rec.addActiveQuery();
rec.query();
while (rec.next()){
var fieldRawValue = current.getValue(fieldname) + '';
var fieldValue = fieldRawValue.trim();
if (!fieldValue || filedValue.length <= 0)
return;
if (fieldRawValue.indexOf(msg) ==0)
rec[fieldName] = msg + ": " + fieldRawValue;
rec.update();

}
}

function resolveRelatedCases() {
var lend = new GlideRecord("x_insoa_investec_a_table_caa");
lend.addActiveQuery();
lend.addQuery("parent", current.sys_id);
lend.addQuery("state", "!=", 6);
lend.query();
var msg = "";
while (lend.next()) {
gs.info("case " + lend.number + ' closed based on closure of case ' + me.number);
lend.state = 6;
if (lend.close_notes.nil()){
msg = gs.getMessage('{0} copied from Parent Case', current.close_notes.getLabel());
if (current.close_notes.toString().indexOf(msg) == 0)
lend.close_notes = current.close_notes;
else
lend.close_notes = msg + ": " + current.close_notes;
}
msg = gs.getMessage("Resolved based on resolution of Parent Case");
lend.update();







}
}
gs.addInfoMessage('Your condition worked');

The debugger is returning the child record but its not resolving?

[rajesh9885]

so you code is having problem in this section

function resolveRelatedCases() {
var lend = new GlideRecord("x_insoa_investec_a_table_caa");
lend.addActiveQuery();
lend.addQuery("parent", current.sys_id);
lend.addQuery("state", "!=", 6);  //--> problem here
lend.query();

replace it as

end.addQuery("state!=6");

[rajesh9885]

again

lend.state = 6; needs to be replaced as lend.state = "6";

[Mark Roethof]

If I look at an out-of-the-box example, it uses:

current.state.changesTo(IncidentState.RESOLVED)

Kind regards,
Mark

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