Business Rule for Checking Requester Role and Add them into Group

[butterDream16]

Hi all,

I am totally new to ServiceNow administration and I bump into a request that I need some help here.

The requirement is as per below:

1. whenever there is a new policy exception created, check if the requester have sn_grc.business_user role.

2. if yes, then do nothing.

3. if no, then add the 'GRC Business User' group to the user.

I tried various script and it still does not work and hoping to get some guidance here.

Appreciate the advice/guidance from this community.

Thank you!

[Harish KM]

Hi @butterDream16 try the below script. Assuming you script is on RITM table

var requestedForSysID = current.request.requested_for; // get requestedfor sysid

var userObject = gs.getUser().getUserByID(requestedForSysID);
if (userObject.hasRole('n_grc.business_user')) { // check user has role
return 'yes';
}
else{ // add user to group
var grp = new GlideRecord('sys_user_grmember');

grp.initialize();

grp.user = requestedForSysID;

grp.group= 'sysID of grp';

grp.insert();

}