Business Rule for Inactive Approver

AJAJAJ
Mega Contributor

Hello All,

 

I created a Before Insert BR in sysapproval_approver table to check if the approver is not active in ServiceNow.

AJAJAJ_0-1692250643323.png

if result is yes, it will change the approver field to someone else.

AJAJAJ_1-1692250738974.png

but it's only working when the condition is Approver.Active = True.

If the approver is false, then it will not create a approval record or bypass the approval on the flow.

Anyone can help?

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