Business Rule Hyperlink to cmdb_ci item

litchick10
Tera Guru

We are in New York and I've had a request to create a hyperlink in an article to a selected configuration item using business rules.  See red box below

find_real_file.png

Field is populated by selecting a CI from a reference field (cmdb_ci) in the knowledge form and a business rule runs to update the published article value. 

find_real_file.png

I'm not sure how to obtain the CI location and create the hyperlink. Thanks in advance for any help. 

1 ACCEPTED SOLUTION

Thanks one last question, if you wanted to specify not just a CMDB record but which view of that record to open is there a way to add on to the code to specify the view?

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9 REPLIES 9

litchick10
Tera Guru

Thank you this worked!

If my response worked, could you please mark my response as correct?

Thanks one last question, if you wanted to specify not just a CMDB record but which view of that record to open is there a way to add on to the code to specify the view?

Yes. You can try

var ciurl = gs.getProperty('glide.servlet.uri')+'cmdb_ci.do?sys_id='+current.getValue('u_ciname')+'&sysparm_view=<view name>';

Please mark my response correct if it worked for you.