Business rule is not triggered.

Anil20
Tera Contributor

‎07-23-2020 10:55 AM

Is there anyway to detect why my business rule is not triggered for one record though it is fulfilling the condition?

It is working fine for every record and and also the gs.log writing log statement to system log but don't know why it is not triggered for the flagged record.

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11 REPLIES 11

Anil20
Tera Contributor
In response to Prateek kumar

‎07-23-2020 11:28 AM

Yeah it happened to one record.

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Prateek kumar
Mega Sage
In response to Anil20

‎07-23-2020 11:36 AM

Since the event already happened, log a ticket with ServiceNow and see what could have missed the business rule to trigger.

That would be a good starting point for you.


Please mark my response as correct and helpful if it helped solved your question.
-Thanks
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Jaspal Singh
Mega Patron
Mega Patron

‎07-23-2020 11:35 AM

Hi Anil,

 

Kindly post the Business rule logic & also condition for its execution for a check.

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asifnoor
Kilo Patron

‎07-23-2020 11:44 AM

Hello Anil,

If the issue is still happening, can you add a log in the Br and check whether its coming to your script or not.

Secondly, also check if actions are enabled in the BR, if thats the case, then advanced script will not execute.

Mark the comment as a correct answer and helpful if it helps.

 

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Anil20
Tera Contributor
In response to asifnoor

‎07-23-2020 07:06 PM

Hi,

 

Yes the issue happened with only one record.

And I have the log statement in the br and it's came for other records when the condition matched but for one particular record the br is not triggered.

Secondly there is no action statement in the br, I am handling all with advanced script.

 

Thanks

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