Business Rule not running when conditions are met

[jcalhoun]

My business rule was created to change the incident ticket state to "dispatched tech" when the conditions (see below) are met.  I am creating the incident via a record producer, when the record is created it sends a notification to the user that the ticket has been opened (this does run) and then this business rule needs to run to send a notification to the service provider that they need to address the ticket.  This notification is sent when the state changes to "dispatched tech".  I have no idea why the BR is not running.

[Louise VA]

Try changing it to "before" insert, not "after". As a rule of thumb, "before" should be used when updating the record triggering the BR, while after is for related records such as those that would be displayed in a related list to the current record. 

[jcalhoun]

I tried changing to before and still did not run.

[Ankur Bawiskar]

@jcalhoun 

are you sure all the conditions are met when record is created via record producer?

what happens if you create record from table list New button?

[jcalhoun]

yes, I am sure it meets all the conditions.  I added a new condition "work notes changes" and when I added a work note the BR ran.  The best way I would like this to work is when the activity show a sent email, (with the other conditions too) but I do not know how to make that happen.