Business Rule Not Working for Specified Role

Sofija · ‎06-26-2015

Hello! I feel a little stuck with a business rule which does not seem to be running correctly, and would appreciate your help.

My objective was to create a BS on Incident form that would default Assignment Group based on the role Opened by user had. I did create a role called itil_servicedesk and assigned to certain groups. I also created the following BS rule:

However, once I go on to test the functionality works only for me as an admin (though I am dont have itil_servicedesk) role, but does not work for the groups that have the itil_servicedesk role. Any ideas why? I would like it to work only for itil_servicedesk role and it should not work for admins.

Pradeep Sharma · ‎06-26-2015

Ok..I've constructed an example in the below demo link where it is working. Please check for reference.

Business rule name : check role

https://demo007.service-now.com/login.do

Username : admin

Password : admin

Steps for testing : Impersonate as a user "Abel tuter"

Basically it will set the assignment group to "Database" if the opened by has the group "Cab approval".

For demo purpose I've made "Abel tuter" the member of the group.

View solution in original post

BhupeshG · ‎07-25-2017

Why the behavior is different for CS and BR ? in BR admin Inherits all roles but in CS if I write the same logic it restricts admin to do the same job??

arpitt · ‎06-26-2015

Hi Kamile,

If you want to resist this functionality from admin. Kindly user hasRoleExactly('Rolename') in the condition script.

Regards,

Arpit

Sofija · ‎06-26-2015

Admin still seems to override.. However, my bigger issue is that current BS does not work for those users who have the role but somehow works for admins.. I would appreciate any ideas/suggestions!

shashankjoshi · ‎06-26-2015

Hello Kamile,

Try below Combination

Regards,

Shashank Joshi

Sofija · ‎06-26-2015

This doesnt work, but a good suggestion..