Watch List Notifications....

[basantsoni]

Hello Friends,

Can anyone please help me to know?

1: - What we'll add users into Watch list on incident or any other form, how these users are getting notifications. i.e. any workflows are working in backend for this.

2: - When Any subscriptions based will trigger by system, how those subscriptions user's emails will add into Watch List. Any workflows are working in backend for this.

Thanks,

Basant Soni

[GTSNOW]

Hi Basant,

Watch list notification is configured in Notifications module.

You can look for watchlist field added in Users/Groups in fields in the notifications. All the notifications which have watchlist field, notification will be sent to them.

Subscribed notifications are also from these notifications, users can select notifications created by admins.

Please like or make helpful if this answer your question.

Thanks

Gaurav

[Inactive_Us1474]

1. Notifications can be called from the workflow using event/notification activity or via record update/insert. Check the desired notification from the notification table.

Refer these :

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0

Notification workflow activity

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/notification/task/t_...

2.   Users can explicitly subscribe or unsubscribe to the notifications using notification preferences. There is also a subscribe checkbox present at notification which you can use to let the user choose to subscribe the message or not.

http://wiki.servicenow.com/index.php?title=Using_Subscription_Based_Notifications#gsc.tab=0

[basantsoni]

Thanks Friends for your reply. I'm clear now with Watch List concept.

[wiltonr]

If a user is added to a watchlist and that user has delegates that are to receive CC Notifications, it does not appear that the delegate is receiving those when the delegator is on a watch list.   Can someone check to see if that works for them or have a fix for this?   If I am on the ITIL watchlist of some incidents and I assign a delegate to receive notifications that I should receive, they should receive anything I'm on a watch list for as well.

Thanks,

Rhonda