Hello! I feel a little stuck with a business rule which does not seem to be running correctly, and would appreciate your help.
My objective was to create a BS on Incident form that would default Assignment Group based on the role Opened by user had. I did create a role called itil_servicedesk and assigned to certain groups. I also created the following BS rule:
However, once I go on to test the functionality works only for me as an admin (though I am dont have itil_servicedesk) role, but does not work for the groups that have the itil_servicedesk role. Any ideas why? I would like it to work only for itil_servicedesk role and it should not work for admins.
I just tried your example and it didnt work for me... See screenshot below. Assignment group was blank when I pressed 'create new' incident. My goal was to have assignment group default to 'IT INF Service Desk' when a user from that group click/opens 'create new' incident form.
You can use the WHEN:DISPLAY business rule you had previously but with no filter conditions, only this condition and script. Will probably still run on admins unless you do an && !gs.hasRole('admin') in the condition as well. The problem before was checking the opened_by which doesn't actually hold a value yet until after creation, so instead this look at whoever's current session it is.
