Business Rule Script for Notification KB Emails

[beatricelopes]

Hello people!

I came here today to seek some script advice

I have a Business Rule that trigger an email notification for a list of users > The Owner and the Managers of a Public Knowledge base 

the conditions:

I am trying to dot walk into it, but it is not working 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord('kb_knowledge_base');
	gr.addQuery('active','true');
	gr.query();
	if(gr.next()){
    var check = gr.getValue('u_notify_when_someone_subscribes_to_knowledge_base_article');
   // gs.log('check is'+check);
	
    if (gr.get(current.sub_obj_id) && check == 1) {
        //(gr.get(current.sub_obj_id)){
        gs.eventQueue('kb.subscribe.notify.knowledgebase', current.gr.kb_managers.email);
    }
	}

})(current, previous);

it works when I do
gs.eventQueue('kb.subscribe.notify.knowledgebase', current, gr.owner, gr.kb_managers);
but only for the Owner, I need this email to be sent to the KB Managers too

Right now is sending to empty recipients and is going to send-ignored type

Do you have any ideas of how can I solve this? 

[NotNowBoss · Accepted solution]

Yo, @beatricelopes 

You have literate over kb_managers, since kb_manager is a list field its contains multiple sysid, not a user object, so we take the sysid and use it to get the user object from sys_user table

var sysidList = gr.kb_managers

// Split the sysidList on ','
var sysids = sysidList.split(',');

// Iterate over each sysid
for (var i = 0; i < sysids.length; i++) {
    var sysid = sysids[i].trim(); // Trim any extra spaces
 var user = GlideRecord("sys_user");
user.get(sysid);


    // Run your code for each sysid
    gs.eventQueue('kb.subscribe.notify.knowledgebase', current, user.email);
}

Ill try test it later on PDI instance

[beatricelopes]

Good!
I was able to make it work by breaking the line

gs.eventQueue('kb.subscribe.notify', current, gr.kb_knowledge_base.owner, gr.kb_knowledge_base.kb_managers);

in two 

 gs.eventQueue('kb.subscribe.notify.knowledgebase', current, gr.owner);

 gs.eventQueue('kb.subscribe.notify.knowledgebase', current, gr.kb_managers);

but I believe your solution is a better practice to apply it! 
thank you