Business Rule Script help, Please

[Gemma4]

Hello,

The good news is I have everything almost working but I am having trouble with my business rule script. Here is a summary of my progress and the script details. 

I created a configuration item called ProjectManagement

I created a variable called configuration item and set the default value to the sys id

This part enabled the configuration to be added(hidden)on the catalog item

I then created a business rule to copy the variable configuration to the Request field called configuration item. So far all of the above has worked as expected. 

Then I created a business rule to set the request state to New if the configuration item is Project management. This last  part isn't working and changing the state. I set the table to Request, when to run is after, filter confidition is Configuration item changes to ProjectManagement. 

Anyone have any ideas why? 

//(function executeRule(current, previous /*null when async*/) {

// Add your code here

//var gr= new GlideRecord("sc_req_item");

//gr.addQuery('request', current.sys_id);

////gr.addQuery('cat_item','52a1fd631b47215053545243604bcb35');

// //gr.addQuery('cat_item','7c3fbb0b97c321102ab77d100153af5b'); project catalog

// gr.addQuery('cmdb_ci','98ebee741ba4711053545243604bcb74'); //project cmdb value

gr.query();

//if(gr.next()){

//current.request_state= 'New';

//// grRequestItems.state = 10; // "Stopped" state change if required

// }

//})(current, previous);

(function executeRule(current, previous /*null when async*/) {

var req = new GlideRcord('sc_request');

req.addQuery('sys_id', current.request);

req.query();

while (req.next()) {

req.request_state = 'New';

req.update();

}

})(current, previous);

[Chetan Mahajan]

Hello @Gemma4 ,

In the second business rule, you have a typo in the GlideRecord . Instead of GlideRcord, it should be GlideRecord.

Kindly mark correct and helpful if applicable 

[Sohithanjan G]

Hi @Gemma4 ,

you can try this code

(function executeRule(current, previous /*null when async*/) {

    // Check if the "Configuration item" field has changed to "ProjectManagement"
    if (current.configuration_item.changesTo('ProjectManagement')) {

        // Update the request's state to "New"
        var req = new GlideRecord('sc_request');
        if (req.get(current.request)) {
            req.request_state = 'New';
            req.update();
        }
    }
})(current, previous);