Business rule to change field not shown on form - skip current.update()?

[kuba4]

Hi There!

I need to create Incident based on Requested Item, using Business Rule, something like this:

var gr = new GlideRecord('incident');

gr.initialize();

gr.assignment_group = current.assignment_group;

gr.insert();

current.u_has_incident = true;

I have a problem with field "Has incident", which is not a form field. Without current.update() at the end, it will not be changed. On the other hand I saw few articles with advice not to use current.update() in Business rules... what should I do then to make it work?

[Ashutosh Munot1]

HI Jakub,

Which business rule you are using.

Thank you,
Ashutosh

[Brad Tilton]

Hi Jakub,

If you need to set a field on the current record the business rule is running against you'll need to run the business rule as a before insert/update.

[The SN Nerd]

After business rules should be used when creating/updating external records.

You do then run into the problem where if you want to update a field on current only after a new record is created, you have to do a current.update().

You should never put a current.update() in a 'before' Business Rule, but I think there are some circumstances when it is ok to do so in an after rule.

[andymcdonald]

you shouldn't use update in a business rule unless the record has already been saved (after).   If this is a before rule, and action is insert, just set the value of the record going in and your value will be saved.   You especially don't want to use update in a before update, for obvious reasons.