Business rule to change field not shown on form - skip current.update()?

[kuba4]

Hi There!

I need to create Incident based on Requested Item, using Business Rule, something like this:

var gr = new GlideRecord('incident');

gr.initialize();

gr.assignment_group = current.assignment_group;

gr.insert();

current.u_has_incident = true;

I have a problem with field "Has incident", which is not a form field. Without current.update() at the end, it will not be changed. On the other hand I saw few articles with advice not to use current.update() in Business rules... what should I do then to make it work?

[Gowrisankar Sat]

Hi jakub,

current.update() can be used if it is onAfter Business Rule.

Write onBefore() Business Rule on sc_req_item.

var gr = new GlideRecord('incident');

gr.initialize();

gr.assignment_group = current.assignment_group;

gr.u_problem = gr.sys_id;

gr.insert();

var prob_gr = new GlideRecord('problem');

prob_gr.addQuery("u_problem",gr.sys_id);

prob_gr.query();

if(prob_gr.next())

{

prob_gr.u_has_incident = true;

prob_gr.update();

}

[Siddartha Gudim · Accepted solution]

Use an after business rule to create the incident as following

var gr = new GlideRecord('incident');

gr.initialize();

gr.assignment_group = current.assignment_group;

// add your fields that has to be ampped

gr.insert();

current.u_has_incident = true;

current.update();

current.setWorkflow(false);

The last will prevent any business rule or workflow condition to execute.

Please like or mark correct based on the impact of the response.

[istvanwellmann]

Hi Jakub,

what action on your requested item should trigger an incident to be created?

[kuba4]

Thank you everyone for your valuable input!

Finally, I've created a business rule which on Incident insert (after) which uses GlideRecord query to flag RITM and update() glide record.

Thanks again!

[Ashutosh Munot1]

HI Jak,

Please mark answer as correct and close the thread accordingly.

Thank you,
Ashutosh