business rule to fire event in custom scoped app

[NeelyC]

i am trying to fire my event from a business rule.

i need to send a message to the assignee when an additional comment (comments) field is updated by the caller. 

something isn't really working.

my business rule:

(function executeRule(current, previous /*null when async*/ ) {

var caller = current.opened_by;

var assignTo = current.assigned_to;

var groupMng = current.assignment_group.manager;

if (current.updated_by == caller) {

var url = '<a href="/esc?sys_id=' + current.sys_id + '&view=portal&id=ticket&table=x_1776226_mobile_1_custom_mobile_issues">' + current.number + '</a>';

if (assignTo)

gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, assignTo, url);

else

gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, groupMng, url);

// }

})(current, previous);

my event:

 

 my notification:

 i would much appreciate your help

 

[Chaitanya ILCR]

Hi @NeelyC ,

you didn't select the table name in the notification and the event registry record

select the table and try

also add few logs in the BR I have added 2 ( check the values of opened_by and updated_by)

is updated_by a reference field? as opened by? else use the last script 

check if you are getting the logs

 (function executeRule(current, previous /*null when async*/ ) {
     var caller = current.opened_by;
     var assignTo = current.assigned_to;
     var groupMng = current.assignment_group.manager;
     gs.info(' Test caller ' + caller + ' updated by ' + current.updated_by); 

     if (current.updated_by == caller) {
         gs.info(' Test inside if');
         var url = '<a href="/esc?sys_id=' + current.sys_id + '&view=portal&id=ticket&table=x_1776226_mobile_1_custom_mobile_issues">' + current.number + '</a>';
         if (assignTo)
             gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, assignTo, url);
         else
             gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, groupMng, url);
     }
 })(current, previous);

By updated_by are you referring to sys_updated_by or do you have a separate field updated_by?

if it's sys_updated_by please update the script as 

 (function executeRule(current, previous /*null when async*/ ) {
     var caller = current.opened_by;
     var updatedBy = current.sys_updated_by;
     var assignTo = current.assigned_to;
     var groupMng = current.assignment_group.manager;
     gs.info(' Test caller ' + caller + ' updated by ' + updatedBy);

     if (updatedBy == caller.user_name) {
         gs.info(' Test inside if');
         var url = '<a href="/esc?sys_id=' + current.sys_id + '&view=portal&id=ticket&table=x_1776226_mobile_1_custom_mobile_issues">' + current.number + '</a>';
         if (assignTo)
             gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, assignTo, url);
         else
             gs.eventQueue('x_1776226_mobile_1.add_comm_by_caller', current, groupMng, url);
     }
 })(current, previous);

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[NeelyC]

hello,

thank you for the quick reply. 

i tried with and without, neither is fiering my event. 

comments are being added via activity stream from Employee Center

[Chaitanya ILCR]

Hi @NeelyC ,

add logs and check 
I have edited the my last post please check

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[SumanthDosapati]

@NeelyC 

Did you add logs in BR and notification to see where is it broken?

Regards,
Sumanth