Business Rule to update Incident

[Nisha30]

Hi Team,

Please assist.

We want to update 1) Priority of Incident  based on combination of two fields cmdb_ci.attribute  and impact in Incident

example : if Impact = High and cmdb_ci.attibute = 1, THEN Incident priority =P1

likewise there are 4 combinations 

also i started with another piece to be added here

if cmdb_ci.support_group is NOT empty, then populate the Incident-Assignemnt group = cmdb_ci.support_group

Can someone please assist 

THanks

[Nisha30]

i have Before , Insert and Update Business Rule and gave 50 as Order still priority stuff not working.

The second stuff assignment group BR that works thanks for pointing out that even though i did not have in my instance took it from PDI but works.

[Bert_c1]

@Nisha30 

Please read the info at the link I posted. The Priority Data lookup runs after Before BRs with order less than 1000. And fix you first "if" statement like I posted below.

[Bert_c1]

Hi @Nisha30 

I tested your script logic. The following worked for me. I set Order to 1001, changed the first line to have  if (current.cmdb_ci.attributes).  The complete script follows.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if(current.cmdb_ci.attributes)
	{
		gs.log("<<Impact = " + current.impact + ", attributes = " + current.cmdb_ci.attributes.toLowerCase());
		if (current.impact == '1' && current.cmdb_ci.attributes.toLowerCase() == 'critical')
		{
			current.priority = 2;
			gs.log("<<Priority P2");
		} else if (current.impact == '2' && current.cmdb_ci.attributes.toLowerCase() == 'critical')
		{
			current.priority = 3;
			gs.log("<<Priority P3");
		} else if (current.impact == '3' && current.cmdb_ci.attributes.toLowerCase() == 'critical')
		{
			current.priority = 4;
			gs.log("<<Priority P4 with 3");
		} else if (current.impact == '4' && current.cmdb_ci.attributes.toLowerCase() == 'critical')
		{
			current.priority = 4;
			gs.log("<<Priority P4");
		}
		else
			{  
				gs.log("NO matching case from Moogsoft");
			}
	}
	else
	{
		gs.log("<<No Attributes");
		if (current.impact == '1' && current.cmdb_ci.environment.toLowerCase() == 'production') //critical and production
		{
			current.priority = 3;
			gs.log("<<No Attributes but Environment");
		}
		else
		{
			current.priority = 4;
		}
	}
	if (!gs.nil(current.cmdb_ci.support_group))
	{
		gs.log("<<Setting assignment_group");
		current.assignment_group = current.cmdb_ci.support_group;
	}

})(current, previous);

try the above. And make sure the CI selected has 'critical' in the attributes field on that record.