Business Rule triggering without all conditions being met

[Carlos52]

Hi everyone,

I created a business rule to prevent tickets to be moved between 2 specific groups while a number of checkboxes are not all checked (by canceling the action the user is trying to perform).

The business rule works when none of the checkboxes are true, however if I check any of them the business rule will no longer run or display any message.

Can you please help me figure out what I'm doing wrong?

Thanks in advance for any help.

[Musab Rasheed]

Hello,

Script looks correct but are you sure you are testing properly ? because BR will trigger only if Secondary assignment changes from to changes to , are you checking this condition properly. ? please check again

Regards

[Mohith Devatte]

Hey ,

Can you please change the BR type to after update ? instead of before and try ?

Please accept the solution if it helps

[dmathur09]

Hi Carlos,

The issue is with how you have put up the condition. Use the Add Filter Condition button to segregate all the conditions

Condition one

Group Change from A to B

----------AND Condition-------------

Mention all the checkbox that should be true to proceed

ABC is true & XYZ is true

-----------AND Condition------------

Record Producer is test1 or Record producer is test2 

Hope this helps

Regards,

Deepankar Mathur