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Business Rule VS Flow Designer

yoli1
Tera Contributor

‎10-23-2023 06:18 AM

Hello team, I have a situation where I'm using a Business Rule and a Flow Designer that both run on the same table (sc_task). two are designed to set the assignment group based on a specific condition. However, I've observed that the Business Rule seems to override the Flow Designer, causing conflicts.

What is the best way to resolve this issue and ensure that the assignment group is set correctly without conflicts between the two.

Thanks

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Sandeep Rajput
Tera Patron
Tera Patron
In response to yoli1

‎10-23-2023 06:59 AM

@yoli1 Can't the conditions taken care of in flow be handled via the BR or vice versa? You can also explore Assignment rules https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/task-tabl.... module to take care of auto assignments based on different conditions and get rid of the assignments via a flow designer or a business rule.

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fererroroshen
Tera Contributor

‎10-23-2023 06:53 AM

I think there is no concrete strategy here, you have to try both, because as far as I know this is used 50/50. It seems like you simply have to see which one will work best for you.

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