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disable Interceptor page

eyal abu hamad
Mega Sage

‎10-23-2023 06:59 AM

Hey,

how can I disable the interceptor page ??

eyalabuhamad_0-1698069456902.png

once I hit the create new article in Knowledge base I got redirect to this interceptor.
I want to redirect immediately to the Standard Template

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3 REPLIES 3

Sandeep Rajput
Tera Patron

‎10-23-2023 07:03 AM

@eyal abu hamad Please refer to this article https://www.servicenow.com/community/developer-forum/how-to-remove-interceptor-completely/m-p/221009.... where the questioner has asked similar question for change request.

 

A support article has also been created for the change module to disable the interceptor for change https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998658

 

Similar implementation can be done for knowledge as well.

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eyal abu hamad
Mega Sage
In response to Sandeep Rajput

‎10-23-2023 07:19 AM

unfortntlay neither articles did not work for me.

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Sandeep Rajput
Tera Patron
In response to eyal abu hamad

‎10-23-2023 07:22 AM

I will investigate this more and share a solution which will work in your case.

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