disable Interceptor page

[eyal abu hamad]

Hey,

how can I disable the interceptor page ??

once I hit the create new article in Knowledge base I got redirect to this interceptor.
I want to redirect immediately to the Standard Template

[Sandeep Rajput]

@eyal abu hamad Please refer to this article https://www.servicenow.com/community/developer-forum/how-to-remove-interceptor-completely/m-p/221009.... where the questioner has asked similar question for change request.

A support article has also been created for the change module to disable the interceptor for change https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998658

Similar implementation can be done for knowledge as well.

[eyal abu hamad]

unfortntlay neither articles did not work for me.

[Sandeep Rajput]

I will investigate this more and share a solution which will work in your case.