1 ACCEPTED SOLUTION
Hello
Seems you have pasted same requirement of insert business rule (your another question).
What I understood, you need to update customer table incident if regular incident updates.
You need to create After business rule runs on "Update" only. Add filter conditions as which fields going to update. For example, state changes then triggers the business rule.
Script -
(function executeRule(current, previous /*null when async*/) {
var gr = new GlideRecord('customer_incident'); //enter customer incident table name
gr.addQuery('parent_incident', current.sys_id);
gr.query();
if (gr.next()) {
gr.state=current.state;
//similarly mapp all required fields.
gr.update();
}
gs.addInfoMessage("The customer incident " + gr.number +" has been updated");
})(current, previous);
Mark ✅ Correct if this solves your issue and also mark ???? Helpful if you find my response worthy based on the impact.
Thanks
Akshay Kangankar
