business rule

[soniya patil]

when we close problem ticket then automatically all related incident should closed 

[Voona Rohila]

Hi @soniya patil 

Make sure to activate the OOB business rule which Closes any incidents that are related to the associated problem. Below is the name of the business rule:

SNC - ITIL - Close Related: https://<instance-name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=1c263220c6112275006955271...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743796

[Vishal Birajdar]

Hi @soniya patil 

Below link may help 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743796

[Rohit01998]

Hello @soniya patil 

Create After Update business rule and try below script...

var gd = new GlideRecord('incident');
gd.addQuery('problem_id', current.sys_id);
gd.query();
while(gd.next()){

gd.setValue("close_code", 'Resolved by problem');

gd.setValue("close_notes", current.getValue("close_notes"));

gd.setValue('state','7');

gd.update();
}

[Ankur Bawiskar]

@soniya patil 

This should happen out of the box.

What's the issue?