Business Rule

Community Alums · ‎07-05-2025

I have a business rule set to run on update of the 'State' field on the Incident table. It works perfectly when the field is updated manually or through a script, but when I update the same field using Flow Designer, the business rule doesn’t trigger. Why is this happening? Is there something different about how Flow Designer updates records?

garimakharb · ‎07-05-2025

Flow Designer might not trigger BRs if the field value isn’t actually changing or if it uses setWorkflow(false) internally. Also, BRs with current.field.changes() won’t run unless there’s a real change.

Can you post your BR script? I can look into that and help you better

View solution in original post

Rafael Batistot · ‎07-05-2025

Hi @Community Alums,

How do you set your BR? Kindly post you code and the conditions, if is after or before and insert or update

Thank you

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fahabil698 · ‎07-05-2025

Hello @Community Alums
I suggest to paste the business rule here (via a screenshot or script) and I am quite positive that the Community will assist you with this.

garimakharb · ‎07-05-2025

Flow Designer might not trigger BRs if the field value isn’t actually changing or if it uses setWorkflow(false) internally. Also, BRs with current.field.changes() won’t run unless there’s a real change.

Can you post your BR script? I can look into that and help you better

Community Alums · ‎07-05-2025

Thanks, I got it where I am lagging with your explanation.