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M2M Related List - Set fields from parent when clicking New

Hi, all -  I am trying to set fields from the parent on the child when I use the New button in the related M2M list. I can't use the parent refence field on the M2M table itself, since the record isn't created until I submit the child. I'm sure this ...

Chris Locke by Tera Contributor
  • 281 Views
  • 2 replies
  • 0 helpfuls

I am not able to update the ready-only field

Hi,I have a field called vendor rejection count (Read-only) on VIT, i want to update this field when the VIT is rejected by inbound call.count is updating in log but not updating on the field.I'm not sure where I'm goin wrong. Can anyone help me on t...

NAIDILE S by Tera Contributor
  • 656 Views
  • 8 replies
  • 2 helpfuls

Resolved! GET response to exclude null records

We integrated external system data to ServiceNow and noticed number of records fields having 'null' value and that needs to exclude from payload Response body [{"name":"system","list":"worker","id":"null"}]whenever response body having id=null then i...

sukran by Mega Sage
  • 476 Views
  • 4 replies
  • 1 helpfuls

Encryption context for attachments

Hi all,We’re building a new Record Producer and The fulfillment team needs to attach sensitive documents to the HR Case, which should be encrypted but still visible to both the requestor and the fulfillment group.Right now, using the default HR encry...

Akki1 by Tera Contributor
  • 299 Views
  • 2 replies
  • 0 helpfuls

Terminate one of the wait condition activity

Hi Experts, I need your expert opinion on how to resolve a workflow concern. We  have a wait for condition activity that is branched to two wait condition activities. Please see below figure. If one of the two condition activities satifies the condit...

MichaelGalang_1-1749192302163.png

Business Rule

Which Business Rule will run by Default when advanced check box is disabled

neehas by Tera Expert
  • 549 Views
  • 7 replies
  • 1 helpfuls

ATF - Validate Records Hidden on Related List for User

I am creating an ATF where the user I am impersonating can see the related list but cannot view/access records on certain related list.  Here is what I was able to do so far:- Impersonate the user - Open an existing record - Validate the user can see...

DOpoku by Tera Contributor
  • 562 Views
  • 3 replies
  • 1 helpfuls

Interactive filter

Hi,I have a requirement to create a filter for dashboard for all the reports.It should have 3 choices W1,W2, AllIf W1 is selected then my filter for reports should have Opened_for.Location.CostCenter=C1 or C2W2---> Anything other than C1 or C2All-->b...

ATF ServiceNow

Hi all,I want to open my Custom Workspace landing page via ATF in ServiceNow, Workspaces are not modules in the sys_app_module table in the traditional sense. While the modules that launch a workspace (like "Agent Workspace" under the "Workspace" app...