We are using a Database View (vs. a single table) for displaying our CI Relationships in a related list. On this related list, I am creating a "Delete Relationship" List choice UI Action (displayed on the "Actions on selected rows..." pull-down list)...
Mastering Prompt Writing for Agentic AI in ServiceNow Crafting smart prompts for Agentic AI in ServiceNow can significantly enhance the accuracy and usefulness of AI-generated responses. Here are some practical tips and tricks to optimize your AI exp...
By Default , glide.active.session.timeout.invalidate.session property is set to false When glide.active.session.timeout.invalidate.session is not set to true, there can be a small interval of time where a timed out session is not invalidated (60 or m...
Within your scripts like BRs, UI action etc - you may have observed, most of the time you have used execute method() when you are using RESTMessageV2 or SOAPMessageV2 to send the Request payload. ServiceNow recommendation is to use executeAsync()...
Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...
I have questions regarding variable handling within a subflow called from a Parallel flow launcher. Following are the scenarios I need clarification on. Input Variables: Within Workflow Editor, I see an option for "Edit Inputs" to define these varia...
I'm trying to register for CSA , CAD which has been added to my Current Exam page when i try to register the first page asked to confirm on the First Name and Last Name. Once confirmed second asked to click on Resume. When i click page keep loading.....
Since Request Items do not have assignment groups or are not assigned to individuals per best practices, how will the survey know which group resolved the ticket?I have a case where the Service Desk wants to report on individual team members’ perform...
By OOB Service Now provides Rollback Context, for the fix script are other. My question is can we add the Rollback Context to manually track the changes. For Example - I have a fixscript and if run the script by click of the Run Fix Script Button it ...
Anyone here knows how to trigger this notification? is there an OOTB that triggers this notification? Based on what I read here I think there's none and have to create one.
Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...
We are experiencing an issue where duplicate records are being generated whenever a new entry is created in a custom table. Interestingly, these duplicate records are visible to some users but not to others. Has anyone encountered this behavior befor...
Hey, I need to create a searchbox (dynamic content item) on a dashboard to perform a Keyword search to search for what is on the dashboard (a report that is looking at the sc_item_req table). I saw someone creating a searchbox to look for CI's on ...
I am trying to remove the pre-built condition for Walk-Up Rooms / Stock Rooms in Workspace Operations from the related list. However, when I clear the condition and reload the form, it appears again in the filter condition.Kindly suggest how I can re...
Hello, We recently upgraded to the Zurich release. However, the Catalog Client Script New button is no longer visible. Please advise if there is a way to enable this button. Thank you
