Chat icon in portal
I want to hide the virtual agent chat icon for the c3i users that is where the users are with special instructions containing C3i full support. How can it be achieved.
Forum Posts
Resolved! Archive Data migration process for "Retain reference".
With our upgrade from Orlando to Quebec, Data Archiving has an enhancement to retain field references. In the past version, the Display Name of referenced records were stored as strings in the archive table. After activating this attribute on exist...
Send notification to one DL and one email for all changes on incidents of one specific company.
I want to send notification to one DL and one email for all changes and updates made on incidents of one specific company raised externally. Tried creating the email notification script but not getting where to add it under notifications. When i open...
Questions on reporting and Dashboard
Can i open a report on click of bar or pie chart, in a different table list view and not the list view of the table on which report is created on? Can i make one report be interactive to click of another report - to explain it properly - I have 2 rep...
Resolved! Parse Email Address from Description Field
Hi All, We're looking for a solution using a business rule (or flow?) to identify and parse an email address in a body of text in the Description field of a new case, and then copy that email address to the 'Requested For' field. Has anyone set-up an...
Need help in email script
Hi Team , can anyone please help me on this Daily we are doing ServiceNow health check up - data will capture in a xls . we have created a custom table and once the record submitted we need trigger a notification we want to add coloring forma...
Add 2 Queries to a Before Query Businessrule
HI Everybody!We've been implementing some COE security Policies for our Instances. These work perfectly fine and don't cause any issues.These COE Hide a lot of Records and most users cannot access them, which causes almost all of our pages to be empt...
About Decision Table out put.
I created decision table when selecting choice based value if it is mach it return the user record for approval. But my decision table configuration is not returning some user record even thought the choice value is mach. see below image for config: ...
Custom workspace search icon on record not clickable
Hello All, We created a custom workspace same as the service operation workspace. We are facing issue on record lookup selection. We are unable to click on the reference search icon and preview icon. Thanks In Avanced!!
Moving servicenow application from one instance to another different instance
How to move an application from one instance to another.I got to know that an application can be moved through publishing to application repository but that was for dev instance to another. This is from one instance A to another B.is there any sort o...
Resolved! Changing order of columns on compliance workspace
HI,I am trying to change order sequence of columns in back end for compliance workspace for all entities.How can I achieve this?
Help creating a report based on SLA
Hi all, I want to create a report based on SLA that shows average case resolution time for a set period e.g. weekly, or monthly, and breaking this down per account type, category etc. Appreciate your help, Thanks
Resolved! How to redirect using declarative actions
Create a new action assignment(sys_declarative_action_assignment). Now how to redirect to a link?In the implemented as we have many options like server script, client script, etc. This is link I want to redirect to - https://abc.service-now.com/now/n...
Global Search not able to find the records in Workspace
Hi team , how to fix this global search issue can anyone please tell , The issue is when i am searching this above record in workspace its throwing the below error.
Resolved! How to create a report on all the individual users in the system currently holding roles?
Hi All,How do I create a Dashboard Report on the detailed audit trail of user roles, including the role ID assigned to each user, who added or removed the role, and the corresponding timestamps. Thanks!
