How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...
Everyone, I have a requirement to trigger lifecycle event via an Inbound Action. Provided there are lot of IT Tasks to be created that are dependent on outputs of HR tasks created that could be sequential or parallel. What is the best way to achieve ...
Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.
I've been asked to create a table to hold records linking out to various sub-process records in a variety of tables. Easy enough, Document ID field for the record sys_id and a dependency set on a Table Name field for the record type.However, I've als...
Hi Team, I have created Notifications triggers for HRSD tables and we observed when cases is updated with comments the notifications are visible on Platform and workspace but not in the sequence of latest updated. Is there is way to sort the latest n...
I have Multiple portals where if any catalog item link that has shared over the mail must redirect to their respective portal with same sys id with the change of url suffix of the portal according to the user. My query is that it redirects correctly ...
Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...
The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...
Hello, Is it possible to display the ticket's Short description in the Survey next to the ticket number like Incident? If yes, where do i edit it? I would also like to display it here when the user clicks on one of the survey: The after the user c...
What defines a users session timeout? Is it inactivity on the server side, or client side? If the session timeout is 15 minutes, and it takes me 20 minutes to fill in a Catalog item request, should I be timed out? This seems to be the case. Does anyo...
Hi Developer Community, Does anyone have any experience building a flow in Flow designer to add/remove users from a Microsoft Exchange Distribution List in a cloud environment? My flow is using the Microsoft Entra spoke and Look up User and Azure AD...
Introduction:Displaying pending approvals for the logged-in user is a common requirement in ServiceNow. In this article, we’ll build a custom UI Builder page that dynamically shows approval records from the 'sysapproval_approver 'table—ideal for mana...
With respect to this catalog item and flow designer we need some clarification1. When The workflow is attached to catalog item, and if RITM of that catalog item is made as closed incomplete, the respective sc_tasks are also marked as closed incomplet...
Hi all,We have a button 'MarkClose' when we pressed this button it checks the mandatory fields in the form and and changes the state to close now the thning is when we pressed this button and wants to update something on the form it always give the ...
Hi All, I have a catalog item where there are 2 variables - article_name and article_name2.article_name2 is a read only variable (single line text)article_name is a single line text variable.When the users fills in the article_name variable, I want t...