I'm modifying the end time on a lot of old tickets. This is a one time deal to fix an issue. The below script works for that but the SLA calculation is not updating. I found the Run SLA Calculation action that is doing it in the normal closing proc...
Hi everyone,I'm working with a catalog item and trying to perform a calculation whenever a user types into a single-line text box variable. Here's what I did: var s = g_form.getControl("variable_name"); s.addEventListener('keyup', functionName); fu...
I am looking to modify the Catalog EVAM to add a button to add the item directly to the cart instead of having to navigate to the form and then add to the cart. Has anyone done this or have any suggestion on modifying the template and adding a button...
Hi, I’m working on a Service Portal page where I’ve added a List Search widget to display records. The requirement is that users should only see records belonging to their own branch. For example, if I’m logged in from the Delhi branch, only Delhi br...
I am trying to transfer employee offer letter in "sn_hr_ef_employee_document".I am using Data Source file Retrieval Method as Attachment.In CSV file there are three columns employeeID,AttachmentName,document type,AttachmentContent(Base64 String) whic...
Would appreciate a second opinion on my findings related to CSM Portal users (customers).Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advis...
Hi all - I'm using Yokohama, and am trying to set an SLA to not be attached at all to incidents that are created outside of business hours. I currently have things set up to work on a schedule, but even outside of SLA schedule the SLA in question get...
Hello, I want to send a project status report directly from the Project Workspace so that I can efficiently communicate project updates to stakeholders without switching views. i had the button in thew classic ui now i'd like to implement the same fu...
required help @Vasantharajan N @Ankur Bawiskar @Raghav Sharma24 As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix scri...
Hi everyone,I’m trying to create a Flow in ServiceNow that should only run when a specific field (for example, state or assignment group) changes on an incident record.I’ve set the Flow trigger to “Updated,” but it seems to run even when other fields...
Hello ITOm Experts, Is Application discovery OOB , (NOT APPLICATION SERVICE i know they are Service mapping ) just Applications running . Are they discovered in horizontal using ITOM patterns or do we need to follow any separate steps ? Thanks
Hi everyone,I’m trying to manually translate mail scripts in ServiceNow.I’ve already tried using System UI → Message Keys and calling those keys inside my mail script, but it’s not working.The translated text is not appearing in the email it still sh...
Hi All,I am working on a catalog item where the user can select either an Incident or a Change Request ticket using catalog variables.Requirement:If the user selects an Incident, the Configuration Item field from that Incident should automatically po...
The Zurich release of ServiceNow has introduced an important change that impacts every user: Multi-Factor Authentication (MFA) is now built-in and mandatory.For a long time, MFA has been recommended as a best practice to secure accounts. But with Zur...
Hi Everyone,I am trying to configure the conference bridge with MS Teams from ServiceNow. Could anyone guide me through the process of how to achieve that?I am getting this error, while initiating I am encountering this error.I installed notify conne...
