Business Rule

yoli1
Tera Contributor

Hi Team i have a field that is from CMDB Integration and when i try to call him in business rule it doesn't work does anyone know why ? 

 

 

 if (current.name_of_field === 'Active')

 

 

 

 

10 REPLIES 10

Bert_c1
Kilo Patron

See:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713029

on the use of "gr" as a GlideRecord variable name. Maybe it is a problem for that table. But use:

 

dontUseGrAsAVariableName.query();

 

 for the 3rd line above. And elsewhere in your script (or choose a shorter object name like: 'ciComp'.)