Hello Guys,
There is a business rule which closed the related Incidents if the problem state is 4.
Below is the code:
if (current.problem_state.changesTo(4)) {
closeRelatedIncidents(current);
closeRelatedTasks(current);
}
//
// Close any incidents that are related to the current problem
//
function closeRelatedIncidents(me) {
var incident = new GlideRecord("incident");
incident.addQuery("problem_id", "=", me.sys_id);
incident.query();
while (incident.next()) {
if ( incident.active == true ){
var msg = gs.getMessage("Incident {0} closed based on closure of problem {1}", [incident.number, me.number]);
gs.print(msg);
incident.incident_state.setValue(IncidentState.CLOSED);
incident.active.setValue(false);
incident.comments = msg;
incident.update();
}
}
}
var msg = gs.getMessage("Incident {0} closed based on closure of problem {1}", [incident.number, me.number]);
My question : What is the meaning of below code lines in this business rule.
1)var msg = gs.getMessage("Incident {0} closed based on closure of problem {1}", [incident.number, me.number]);
2) incident.addQuery("problem_id", "=", me.sys_id); - Why we used me here.
1 ACCEPTED SOLUTION
