Business rules are running multiple times for one application module in service now.

[Naveen6]

For one of the application(extending from sc_request table) in our instance... Business rules are running 2 times when the request is closed.

It is happening when ever closing the final task of that request then it is automatically closing the request (changing status to Completed) and business rules are running twice, So users getting emails multiple times.

Could anyone suggest what causing the issue. I have tried to change to order of business rules.. but no luck.

Thanks in Advance.

[Matt Saxton - G]

Ram,

Sounds like you have 2 Business Rules conflicting or a before Business rule where you have update() (don't use update on a before business rule).

Check that first and let us know.

[Matt Saxton - G · Accepted solution]

Try this URL and remove anything that uses current.update() this is only for BEFORE business rules.

https://YOURINSTANCE.service-now.com/sys_script_list.do?sysparm_query=when%3Dbefore%5EscriptLIKEcurr...

[Ahmed Drar]

Hi , can you provide screen shot ?

[Naveen6]

Hi Ahmed,

I am attaching the screen shots of debug business rule mode and this is not only for 2 BRs, all the BRs are running twice.

I kept some info messages and highlighted in yellow in screenshots.