Business rules we moved into PROD instance are not executing. Can't figure out why

[Myron Smith]

We created a scoped app to monitor the Progress Worker table and create an incident if errors are found. Even though we find errors when we search the table our business rules are not executing. Does anyone know how we can find out why they are not executing? Is there a permission tied to a scoped app that would prevent it from running in PROD? Everything works in all of our DEV and TEST instances.

[Gaurav Shirsat]

Hello,

Would like to add some more debug Pointers:-

1) Check when to run conditions as well as additional filter

2) check the conditions added in your BR script is correct or not?

3) the fields which are added in Script are having correct backend name or glided tables correct or not?

4) also validate if there is valid data or records are there that your BR will satisfy the conditions.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat
https://www.linkedin.com/in/gauravshirsat/