Resolved! How can I change color of 'Admin' in the pannel
How can I change color of 'Admin' in the pannel for example to Red?
Forum Posts
Resolved! Subcategory choices dependent on Category choices in a record producer
Hi,In a record producer I have two lookup select box variables. A variable called 'Category' and another called 'Subcategory'. Both variables are set to do a lookup from table sys_choice and are mapped to the fields matching their names.In the 'Subca...
Resolved! To autopopulate the worknotes of Interaction form to its User's Tasks worknotes
Dear Team,Want to auto-populate the work notes of Interaction's User's Tasks (incidents/requests) when work notes of its associated Interaction is updated/saved. (attached screenshot is the Interaction record's user's task records) I tried to achiev...
Perfomance Issues - Slow - On Prem
We have almost weekly performance issues on our ServiceNow instance (slow and you have to use F5 a lot to load pages), restarting the glide is then the only solution. There are no issues with memory, storage or CPU on the servers. There are no networ...
Add custom filters to Reference field.
Hi All and @Ankur Bawiskar ,On incident form level we have field called Configuration Item, so when a user clicks on the magnifier icon to select the CI's list, they are able to select the restricted options level which we are mentioned under the Con...
Resolved! close the incident when state is new
Hi All, I need a one help, we need to close the all incidents/incident tasks with assignment is software group and state is new.Have write a background script but it's not working . var gr = new GlideRecord('incident');gr.addEncodedQuery('assignment_...
How to change the user name of a work note from Scripted REST messege?
Hello Everyone, This worknotes are added from the scripted rest, at that time I want to modify the user name from scripted REST,Is there any way to do this?
Resolved! Prevent commenting on a closed HR case
Hi Community!I have made a br Before - Update to prevent user comments on a closed HR case (active is false)AbortAction and ErrorMessage are added.It is working perfectly in the Portal view, because every time we hit the Post button, the form will be...
Resolved! which filter condition works
Overdue tickets on dashboard metric should not include the outbound tickets and tickets in Awaiting Response(unless the due date had elapsed before moving to awaiting response
How to test activity logs in The Automated Test Framework?
How to test activity logs in The Automated Test Framework?Scenario : we want validity the work notes and field changes in the Automated test framework. Please help me on this.Please find below screen short.Thanks
request item
Create a dropdown box in the catalog item, which refers to the 'Request Item' table. Based on the RITM record chosen auto fill the Multi Row variable set values with the RITM record values. Note: Create a Multi Row Variable set in the item to populat...
Clear Variables on Form when "Add to Cart" is clicked
Hi All, We have a requirement to clear some variables on the form when all the variables were filled and clicked on "Add to Cart". So that those values should be filled again before adding the form to cart again. Is there any way to achieve this usin...
Resolved! How to hide sections on form depending on process flow step
Hi All, is there any possible way how display certain section with fields depending on process flow step we are actually in?I was trying Client Script onLoad but the thing is that fields on other section are mandatory as well. Each step will have the...
Add additional Catalogue task to catalogue item reqeust
Hello Community,I have a request came through to create an additional catalogue task in an existing Catalogue request.When a person leaves from a particular department of the company, it needs to create an additional Catalogue task that needs to be a...
Resolved! CMDB Relationship types
How can we know custom cmdb relationship types?Where these will be present?
