Button on email notification should close the RITM

[anvitha ash]

Hello,

I have requirement. When an email notification sent to user, the notification should contain button let's say "CloseReqest" and once the user clicks on the button it should close the RITM record state to Closed Completed .

Could someone please help me with this 

Thanks in advance 😃 

[Viraj Hudlikar]

Hello @anvitha ash 

I believe you are doing well.

Did you check the response over thread I already shared. https://www.servicenow.com/community/developer-forum/how-to-add-button-in-email-notification/td-p/31...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct so it will benefit other community users.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

Hello @anvitha ash 

I believe you are doing great.

Did my reply answer your question?

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Thanks & Regards
Viraj Hudlikar

[Ankur Bawiskar]

@anvitha ash 

You can show buttons but direct closure won't happen.

It won't work that way, it can happen in only 2 ways

1) click that link or button and it opens that record in instance and they click Close

OR

2) reply to that email and inbound action will process and mark the record as Close

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@anvitha ash 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.