How to change state when date is crossed

Jay N
Tera Contributor

Hi Team,

 

We have a requirement to change the current state to previous state (On Hold to Review State) when the 'Expected in production date' is crossed.

JayN_0-1738594558228.png

 

Thanks, Jay

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Jay N 

 

There can be 2 ways

 - Schedule job, which can run at mid night and can update the state or

- use Flow designer, which is low code and you can do triggers, and actions - Look up records and then update records. The flow designer is much recommended.

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

@Jay N 

you can have a flow which runs daily at end of day

Check if the date has crossed if yes then update the state

follow this link where I shared solution and enhance it to update

I cannot seem to get an Email Notification when a record's due date is reached 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Jay N 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader