Button to copy and insert a new ticket into table

[cnharris1]

Good morning developers,

I need a little help. I was tasked with creating a button on our Service Portal for Closed Tickets. This button will be called Reoccurrence. The functionality is for the user to be able to go to a closed ticket from the Ticket Conversations view and be able to copy the fields from the closed ticket and create a new ticket and redirect them to the ticket in Ticket Conversations. I read over several articles on the community where other developers created buttons but I couldn't find anything on what I'm trying to do.

I did find this article: https://serviceportal.io/create-custom-action-buttons-service-portal/ which was helpful but I still can't get the button to do what I need it to do. I have attached a few screenshots of my code. Any help will be greatly appreciated.

Here's a copy of the page of where I want the button:

Here's my code from the widget that I created:

Best regards,

cnharris

[Jagadeesh1 · Accepted solution]

Hello, 

   Can you use gr.setValue(field,value) instead of setting the values directly?

Thanks,

Jagadeesh

[cnharris1]

Hi Jagadeesh,

Yeah that will work too but I cant get values from the current ticket to transfer to the newly created ticket.

[cnharris1]

Hi Jagadeesh, 

After a lot of trial and error, I was finally able to get my code to work using gr.setValue(field, value);

Thanks again for the help!

[Sumanth16]

Hi,

Can you check this thread once:

https://community.servicenow.com/community?id=community_question&sys_id=30b1294bdbc0ab445ed4a851ca96...

Thanks,

Sumanth

[cnharris1]

Hi Sumanth,

That article was helpful. I still can't get the button to copy the ticket but its pointing me in the right direction.