Good morning developers,
I need a little help. I was tasked with creating a button on our Service Portal for Closed Tickets. This button will be called Reoccurrence. The functionality is for the user to be able to go to a closed ticket from the Ticket Conversations view and be able to copy the fields from the closed ticket and create a new ticket and redirect them to the ticket in Ticket Conversations. I read over several articles on the community where other developers created buttons but I couldn't find anything on what I'm trying to do.
I did find this article: https://serviceportal.io/create-custom-action-buttons-service-portal/ which was helpful but I still can't get the button to do what I need it to do. I have attached a few screenshots of my code. Any help will be greatly appreciated.
Here's a copy of the page of where I want the button:
Here's my code from the widget that I created:
Best regards,
cnharris
