By using ACL Make the field affected user read only for ITIL users,

rajachodisetti · ‎07-24-2023

By using ACL Make the field affected user read only for ITIL users, Admin can read and edit this field, For NON-ITIL users make this field hidden
#acl

Harish KM · ‎07-24-2023

Hi create a write ACL,

select the table and field

and in role select itil

advanced script write

answer = false; // this will make the field read only

Regards
Harish

View solution in original post

Harish KM · ‎07-24-2023

Mark admin override checkbox as true in your ACL, it will allow admins to edit the field

Regards
Harish

rajachodisetti · ‎07-24-2023

For NON-ITIL users make this field hidden